Help / Frequently Asked Questions

We are constantly striving to keep the Frequently Asked Questions up to date as we continue to enhance the e-uMhlathuze service. If you require any information not found here, please do not hesitate to contact our Call Centre who will be more than happy to assist you.

  • What is e-uMhlathuze?

    • e-uMhlathuze is a free, simple and secure way of interacting with the City of uMhlathuze from the comfort and convenience of your home or office.

    • You can view your City of uMhlathuze account, lodge a complaint or query and make payments to the City of uMhlathuze electronically 24 hours a day!

    • You also have a full history of all accounts from registration, payments made by using the e-uMhlathuze site

    • You can also receive email notifications to inform you of new statements issued for your account and successful payments made through the e-uMhlathuze site.

    • You must register to use the service

  • What are the benefits of e-uMhlathuze?

    • e-uMhlathuze is a free online service of the City of uMhlathuze

    • You can view and pay your uMhlathuze Accounts online from the comfort and convenience of your home or office.

    • You can also lodge complaints and queries electronically.

  • How do I register to use e-uMhlathuze?

    • From the City of uMhlathuze home page, click on the e-uMhlathuze button and then on the Register button and follow the on-screen instructions. To complete the registration process you will need at hand:

      • Your City of uMhlathuze Account Number

      • Your ID number

      • Your personal details

      • Your bank account details [optional]

  • What is the cost for the e-uMhlathuze Service?

    • While e-uMhlathuze is a free service, please note your bank will still charge you their normal fee for transactions should you make use of our payment options to pay your municipal accounts.

  • Can I access any previous municipal accounts?

    • e-uMhlathuze will have all accounts from March 2014 and keeps a minimum of five years history of both accounts and payments made via the service.

  • What measures are in place to ensure the security of information on e-uMhlathuze?

    • The e-uMhlathuze Services Team has made every effort to ensure that your personal and business information is protected by using the highest forms of browser security available today.

    • The site is secured by Thawte Consulting cc which ensures the security certificates generated by the site are valid and secure. Every time a e-uMhlathuze user connects to the e-uMhlathuze website, an encrypted and completely secure connection is made between your browser and the uMhlathuze servers, ensuring that your experience is safe and secure.

    • When accessing the e-uMhlathuze site, look for the ā€˜sā€™ in https:// at the beginning of the web address and (on most browsers) the golden lock symbol padlock will appear in the address bar.

    • For more information on privacy and security, please refer to our terms and conditions

  • How do I pay my account?

    • Currently the e-uMhlathuze service only caters for the following methods:

      • Payment via once off user instruction from any bank (ABSA, FNB, Nedbank, etc.)

      • If you are a Standard Bank or Nedbank Customer, you can pay your uMhlathuze bill directly from within Standard Bank or Nedbank Internet Banking. To use this facility, click here for instructions.

      • Mobile payments - Use your cellphone to make a payment. Type in your cellphone number to use it together with your linked debit/credit card. If your debit/credit card is not registered, registration will take place on your phone.

    • Additional payment channels will be added at a later stage

  • Can I use my credit card to make payments via the e-uMhlathuze service?

    • Credit card payments are currently only supported using the mobile payment facility.
      Currently you can use most South African-issued Master or Visa credit cards and any Standard Bank, ABSA or Nedbank debit or cheque card, as long as it has an ATM PIN.

  • I am an agent. What facilities are available to me?

    • You can either register your client as a user under your profile or, if they have already registered, access your client's account and conduct all of the regular functions on your client's behalf (as per your own agreements and privacy policies with your client.)

  • How do I register my clients?

    • Once you have registered and been authenticated as an Agent on the service, you can register your clients. The request for registration will be processed and once the accuracy of information submitted is confirmed, you will be notified via email and thereafter the service will be activated for your client.

  • Will the information held for my clients be secure?

    • The e-uMhlathuze site deploys the very latest data encryption technologies available. e-uMhlathuze will take all reasonable precautions to keep the personal information disclosed by you secure, if and when such information needs to be passed on to City of uMhlathuze or any of the banking institutions.

  • Will information held for my clients be accessible to anyone else?

    • You, as your client's Agent, may choose to give your client access to their account information. For support purposes, the uMhlathuze Call Centre consultants will have access to your client's personal information. It is your responsibility to ensure your clients are well aware of these details. Please refer to the Terms and Conditions for more information.

  • My browser seems to have a problem opening the bills as PDF. How can I address this?

    • Certain browsers have a built in PDF reader and as such do not conform to the required Adobe 9 standard. For details on how to configure your specific browser to use Adobe instead of the default PDF viewer, click here

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